Privacy Policy

At Decorviet, we are committed to protecting our customers’ privacy and ensuring that all personal information you provide is collected, stored, and processed securely and transparently. This Privacy Policy applies to all customers using our services or shopping at Decorviet in Vietnam and the United States (US), in compliance with applicable security standards and legal regulations in each country.

1. Information We Collect

To serve you better, Decorviet may collect the following personal information when you use our website or make a purchase:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Payment information (we do not store full credit card details)

We only collect the information necessary to process your orders and improve your shopping experience.

2. Purpose of Using Information

Your personal information will be used by Decorviet for the following purposes:

  • Order processing and delivery: To complete your order, including confirmation, packaging, and shipment to your provided address.

  • Customer support and communication: To assist you with inquiries or requests related to products and services.

  • Promotions and updates: If you consent, we may send promotional programs, special offers, and new product information via email or text messages.

  • Service improvement: To better understand customer needs and optimize your shopping experience.

3. Information Security

We are committed to implementing the highest security measures to protect your personal data from loss, unauthorized access, or misuse:

  • Personal data is encrypted and securely stored in our protected system.

  • Payment transactions are safeguarded with SSL protocol to ensure secure payment information.

  • Strict access control: Only authorized personnel can access customer information.

4. Sharing Personal Information

Decorviet only shares personal information with third parties in the following cases and ensures these parties also comply with strict privacy standards:

  • Shipping partners: To deliver your orders to the correct address.

  • Payment processors: To complete purchase transactions.

  • Legal authorities: When legally required in Vietnam or the United States.

We guarantee not to sell, exchange, or share your personal data for commercial purposes without your consent.

5. Customer Rights

You have full control over the personal information you provide to Decorviet:

  • Edit or update your personal information at any time.

  • Opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

  • Request the deletion of your personal information from our system (unless retention is required by law).

All requests can be sent via email [email protected] or by calling (+84) 917 000 619 for prompt assistance.

6. Cookies and Tracking Technologies

Decorviet uses cookies to enhance browsing experience and personalize website content:

  • Cookies store login details, shopping cart items, and personalization preferences.

  • We also use cookies for analytics to optimize website performance and improve user experience.

  • You can adjust or disable cookies in your browser settings.

7. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to comply with legal regulations and reflect changes in our business operations in Vietnam and the United States. Any updates will be announced on our website for easy access and review.

8. Contact Us

If you have any questions regarding this Privacy Policy or need support, please contact us:

At Decorviet, we truly value your trust and are committed to providing you with a safe, high-quality, and reliable shopping experience.