Terms and Conditions

Welcome to Decorviet! Before purchasing or using our services, please carefully read the following terms and conditions. By making a purchase, you acknowledge that you have understood and agreed to these terms.

1. Products

At Decorviet, we are proud to offer a wide range of handcrafted rattan and bamboo bags with elegant, trend-forward designs. Each product is carefully made to ensure style, quality, and uniqueness.

Please note: due to the nature of handmade items, actual products may differ slightly in color or detail from the images displayed on our website. However, Decorviet guarantees that you will always receive products as described, with the same aesthetic value.

2. Pricing & Payment

  • Vietnam:

    • Prices listed include VAT (if applicable).

    • Accepted payment methods:

      • Bank transfer

      • Cash on Delivery (COD)

      • Digital payment applications (if available)

  • United States (US):

    • Prices are listed clearly, and a 12% sales tax applies at checkout.

    • Accepted payment method:

      • Cash on Delivery (COD) only

Customers are responsible for providing accurate payment information and completing payments on time.

3. Shipping Policy

  • Vietnam:

    • Nationwide shipping is supported.

    • Processing: 1–2 business days

    • Delivery: 3–5 business days

    • Total timeframe: 4–7 business days

    • Free shipping on all orders.

  • United States (US):

    • Shipping is supported within the US only.

    • Processing: 1–2 business days

    • Delivery: 5–9 business days

    • Total timeframe: 6–11 business days

    • Free shipping on all orders.

4. Return & Exchange Policy

  • Vietnam:

    • Returns/exchanges accepted within 14 days of receipt.

    • Items must be unused, undamaged, and in original packaging.

    • Free return shipping for eligible items.

  • United States (US):

    • Returns/exchanges accepted within 30 days of receipt.

    • Items must be unused, undamaged, and in original packaging.

    • Free return shipping for eligible items.

5. Privacy Policy

  • Decorviet is fully committed to protecting customer personal data.

  • Information is used only for order processing and service improvement.

  • Personal data will not be shared with third parties without customer consent, except when required by law.

  • Decorviet is not responsible for data disclosed due to incorrect information provided by the customer or unauthorized third-party actions.

6. Limitation of Liability

  • Decorviet is not responsible for any damages arising from misuse of products or third-party errors.

  • Customers are encouraged to carefully read usage and care instructions to ensure product durability.

7. Changes to Terms & Conditions

  • Decorviet reserves the right to modify or update these terms at any time without prior notice.

  • Updates will be published on our website and become effective immediately upon posting.

8. Contact Us

If you have any questions regarding these Terms & Conditions or need further assistance, please contact us:

At Decorviet, we are dedicated to bringing you stylish, handcrafted rattan bags that complete your look and add charm to every moment. Thank you for trusting and choosing Decorviet!